Frequently
Asked Questions

All rentals that are booked on our car rental website include:

• Unlimited mileage
• CDW
• Super CDW
• Theft Protection
• Gravel Protection
• Studded winter tires during winter time (Nov-April)
• VAT
• Fees

Please note that all insurances can be declined.

Renting a car in Iceland is a great way to experience the beauty and rugged landscape of this spectacular country. In order to do so, you must either be aged at least 20 years old or have held your driving license for at least 1 year.

You will be required to present a valid driver’s license from your country of residence as well as your credit card. Please note that if your license is not in English, an international driver permit is also required.

Additionally, if you do not have a credit card then we ask that you instead purchase the Premium Insurance for the duration of your rental period and this can be done online before arrival or once you have collected the vehicle.

Yes, you can choose between two payment options when booking the car: 100% prepayment. 5% confirmation payment with the rest paid upon arrival.

Yes! Valitor, the biggest and most reputable credit card processing business in Iceland handles all of our payments. All of their credit card transactions are confirmed to be PCI DSS compliant.

Read more about their security standards here.

Yes, you have to be at least 20 years old to rent a car with us. That includes a 2WD car or a medium-sized 4WD vehicle. If you're looking for a luxury car rental or a large 4WD Vehicle, you have to be at least 23 years old.

Yes, the minimum time we require for a car rental is 24 hours. You can still return the car earlier if you don't need it for a full 24-hour period, but the minimum charge is one day.

You need a valid driver's license as well as a credit card or debit card. The license must be current and display the name of the driver. If you have an additional driver on your rental car, they also need to display a valid driver's license.

Almost certainly, although we will need to understand the writing on it, so it needs to be in Western alphabetical letters.

Otherwise, we will need to see a translated copy of your driver's license in English or you will need to have an international driver's license.

If not, make sure to bring an International Driver's License/Translation.

We do not take any deposit from our clients during their car rental. We do however need to see a valid credit card on arrival, which we require to take an imprint of as a guarantee.

If the renter does not have a credit card, we will require them to purchase our premium or premium plus+ insurance package.

Yes, you can rent a car in Reykjavik and drop it off at Keflavik International Airport. There is an abundance of car rental sites located both in and around the city to provide you greater freedom when travelling via rental car.

When making your reservation, be sure to select a one-way rental, starting in Reykjavik and ending in Kelfavik. And please note that a fee of 50 euros applies for this service.

Yes, you can modify your reservation after completing your booking. All you have to do is click the link to My Booking. If you run into any issues, please reach out to us! You can use our live chat feature on the website or give us a call.

• You can cancel 24 hours prior to your rental to get a full refund (100%)
• In case of no show or cancellation the same day of the rental, the full rental price will be charged.

Send us an email or contact our live chat to cancel your booking.

Tolls will be charged electronically in certain road tunnels or national parks. For a detailed list of what you can expect, check out our Guide To Toll Roads. Most roads in Iceland are free to drive on!

You would just need to give us a call on our emergency number +354 551 1115.

We have friendly workshops positioned all around Iceland that can fix the car. If that doesn't work out, we will bring you another car as soon as possible. But with our maintenance policy, we have never experienced such a situation and we aim to keep it that way.

The roadside assistance is completely free from 06:00 to 20:00 (06:00 am to 8:00 pm) but after hours we charge 12.500 isk per phone call.

No, it's not permitted to sleep in your rental car. But our partners at Go Campers offer all sorts of camper vans for rental which you can sleep in. We share an office with them so we recommend that you check them out if you are thinking about camping out on your road trip.

If you go you www.gsmbensin.is, you can see up-to-date prices varying from the cheapest stations up to the most expensive ones, It's usually just a matter of a 2-3 krone per liter difference.

We also give out free Discount cards for use at gas stations in Iceland.

If you're planning a trip to Iceland one of the most important things to keep in mind is that the minimum age for renting a vehicle is 20 years old. In addition, you must have held a valid driver’s license for at least 1 year.

Make sure to thoroughly read and understand the rental agreement. All these regulations are designed to ensure the safety of visitors while driving around Iceland’s stunning landscapes.

This will depend on which vehicle you choose! It is important to find out how many suitcases you are bringing in advance, that way you can make the right decision. You can view all of your rental cars here, which have luggage space detailed per vehicle in the description.

Still, need help deciding? Reach out to one of your team members so we can help you find your perfect fit.

Every year from the first of November to the fifteenth of April, all of our rental cars are equipped with studded winter tires. Regulations and rules in Iceland prohibit the use of studded tires during other times.

Yes and we highly recommend it!

Our portable WiFi router comes with unlimited data and can be used by multiple devices. The Wifi will work all over Iceland not just in the city. Stay updated on the latest weather and road conditions, or just simply use your phone/computer to binge your favorite movies or tv shows.

Yes, you will receive the rental car with a full tank and you will need to return the car with a full tank. If the fuel tank is not filled, we will charge a 35€ service fee on top of the fuel charge.

When planning a rental car trip to Iceland, there are a few insurance options to consider. All rental car companies in Iceland will offer some form of third-party liability coverage for your rental vehicle, however, it typically only meets the minimum legal requirements.

Go Car Rental offers a variety of additional insurance options, including collision damage waiver (our liability waiver), gravel protection, tire insurance, theft protection and more. Other important things to check include road service and remote location coverage, as well as criteria for who is authorised to drive the rental car. Be sure to ask what is included in each package and weigh the risks against the costs of each insurance option before settling on a policy that's right for you.

Picking up and dropping off a rental car in Iceland is a relatively easy process. First, you'll need to make sure that you have the necessary documents - your reservation confirmation, credit card and driving license, as well as proof of insurance. After that, visit your local Go Car Rental location to pick up your vehicle.

When it comes time to drop the car off, be sure to allow enough time for both inspection and paperwork. Once the inspection is complete your rental agreement wil be closed. The staff will inspect the car for any damage so we ask you take good care of it and return it with a full tank of gas. Taking these steps will help ensure a smooth and efficient experience when renting in Iceland.

Keflavik International Airport

Our office is only 300m away from the international airport. We are located in the same building as the Airport Aurora Hotel.

You can take a shuttle bus to our office or walk.

Read more about our Keflavik airport location here

Reykjavik (main office)

Our main office is located in Hafnarfjordur, the town of the Vikings and the Elves! It is a suburb of the capital Reykjavik.

You can pick up the rental car at our main office or we can pick you up!

You can get a free pick up and drop off in the Reykjavik area with our shuttle bus between 09:00 -17:00 every day.

Our office is open daily from 06:00 - 20:00 except for holidays, but returns and our self-service pick-up are open 24/7 365.

Keflavik International Airport (KEF)

Office opening hours 06:00 - 20:00

Self-Service Pickup: 24/7

Returns are available 24/7

Reykjavik

Office opening hours 08:00 - 18:00

Returns are available 24/7

Free shuttle bus service: 09:00 - 17:00

Closed for Pick-Ups in Reykjavik on the following dates:

We are closed for Pick-Ups on the following dates at the Reykjavik location, December 24th, December 25th, and December 31st from 14:00 and January 1st until 14:00

We have a self-service pickup option available at Keflavik International Airport that is open 24/7 365.

In an unusual scenario like that, we will make sure to give you a similar model of the vehicle. We want to make sure you get what you pay for! So we would discuss this with you at the time of pickup if it were to ever happen.

The renter of the vehicle must have a credit card OR debit card when picking up the vehicle. We prefer credit cards. We also accept Debit Cards.

If you do not have a credit card we will require you to purchase the premium or premium plus+ insurance package.