Frequently
Asked Questions

When renting a car in Iceland, here are the key requirements:

1. Drivers must present a valid driver's license. If the license is not in Latin script, an International Driving Permit or official translation is needed.
2. A credit card in the driver's name is required as a guarantee. Debit cards are accepted if Gold insurance is purchased at 25€ per day.
3. Age requirements vary by vehicle type: 20+ for 2WD and medium 4WD/AWD, 23+ for larger 4WD, SUVs, and luxury models.

These guidelines ensure a safe and enjoyable driving experience in Iceland.

All rentals that are booked on our car rental website in Iceland include:

• Unlimited mileage.
• 24% VAT tax.
• Silver insurance package (Collision Damage Waiver, Super Collision Damage Waiver, Gravel Protection, and Theft Protection)

We don't require a deposit for car rentals. However, a valid credit card must be presented upon arrival for an imprint as a guarantee.

If you don't have a credit card, you will need to purchase our Gold insurance package.

At Go Car Rental Iceland, we believe in making your travel experience as seamless as possible. When booking your rental car up to 3 months in advance, you can take advantage of our 0% prepayment option, allowing you to pay the full amount upon arrival. For bookings made more than 3 months ahead, a 25% minimum payment is required at the time of reservation. Our flexible payment options are designed to give you control over your budget, ensuring a stress-free start to your Icelandic adventure!

Yes, you have to be at least 20 years old to rent a car with us. That includes a 2WD car or a medium-sized 4WD vehicle. If you're looking for a luxury car rental or a large 4WD Vehicle, you have to be at least 23 years old.

Yes, the minimum rental period for a car rental in Iceland is 24 hours. Although you are welcome to return the vehicle earlier, please note that the minimum billing is for one full day.

This policy ensures that we can maintain the high-quality service and vehicle readiness that our customers expect from a premier car rental in Iceland.

Almost certainly, although we will need to understand the writing on it, so it needs to be in Western alphabetical letters.

Otherwise, we will need to see a translated copy of your driver's license in English or you will need to have an international driver's license.

Yes, you can rent a car in Reykjavik and drop it off at Keflavik International Airport.

When making your reservation, be sure to select a one-way rental, starting in Reykjavik and ending in Keflavik. And please note that a fee of 50 euros applies for this service.

Yes, you can modify your reservation after completing your booking. All you have to do is click the link to My Booking. If you run into any issues, please reach out to us! You can use our live chat feature on the website or give us a call.

Yes, you can cancel your booking for free if you choose the refundable payment option when making your reservation.

Please ensure cancellations are made at least 24 hours before the rental period begins to qualify for a full refund. For last-minute cancellations or no-shows on the day of the rental, the full rental price will be charged.

To cancel, visit our cancellation page at www.gocarrental.is/cancellation.

Yes, you can use a debit card to rent a vehicle with us. However, we require that renters using a debit card purchase our Gold insurance.

This ensures that both you and the vehicle are fully protected throughout the rental period.

Keflavik International Airport (KEF)

Our facility is a mere 5-minute drive from the airport, located at Fuglavík 43, 230 Reykjanesbær. After you land, simply head to the Meeting Point in the departure area of the terminal to find our shuttle bus service. Here are the steps to reach the Meeting Point:

1. Exit the arrivals and turn left immediately.
2. Pass by "Arion Banki" and take another left turn.
3. Follow the path until you see the Meeting Point sign.

Reykjavik Area

you can visit our main office for car rentals in Iceland at Skógarhlíð 16, 105 Reykjavik. It's centrally positioned for effortless access and maximum convenience.

Our Reykjavik office is prepared to handle all aspects of your car rental needs, from pick-up to drop-off. To further ease your rental process, we offer a complimentary shuttle service for all our customers within the Reykjavik area, ensuring that your experience with car rentals in Iceland is as smooth and hassle-free as possible.

Self-Service

Our self-service location is a 3-minute walk from the airport, at Blikavöllur 2, 235 Keflavík, in the same building as the airport hotel but on the far side. This location offers 24/7 access for picking up and dropping off your rental car keys using the KeyBox system. Please note that this location is only available for those who opt for GO Self-Service in advance.

Keflavik International Airport (KEF)

From the 1st of June to the 30th of September, our office operates continuously, providing 24/7 service. From the 1st of October to the 31st of May, our operating hours shift to 05:00 - 20:00.

Reykjavik

Our Reykjavik office is open from 08:00 to 16:00 every day of the week. Drop-offs are accepted 24/7; however, pick-ups are not available on December 24th, December 25th, and from 14:00 on December 31st until 14:00 on January 1st. Our free shuttle service operates daily from 08:00 to 16:00.

Self-Service

Our self-service location at Blikavöllur 2, 235 Keflavík, is available 24/7 for picking up and dropping off rental car keys using the KeyBox system. This service is only available to those who opt for GO Self-Service in advance. The self-service location remains accessible even during holidays and after hours, providing you with the flexibility to collect or return your vehicle at your convenience.

If you need to pick up your iceland car rentals outside of regular business hours, we offer a convenient self-service pickup at Blikavöllur 2, 235 Keflavík, near Keflavik International Airport. This location is a 3-minute walk from the airport and is available 24/7, every day of the year. Please note that this service is only available to those who opt for GO Self-Service in advance.

In an unusual scenario like that, we will make sure to give you a similar model of the vehicle. We want to make sure you get what you pay for! So we would discuss this with you at the time of pickup if it were to ever happen.

When renting a car in Iceland, it's standard for the vehicle renter to provide either a credit card or debit card at the time of vehicle collection. We have a preference for credit cards due to their wide acceptance and security features. However, we also accept debit cards for those who may not have a credit card available.

Should a credit card not be an option for you, we do require the purchase of our Gold insurance package when renting a car in Iceland. This policy helps to ensure that both the renter and the rental agency are adequately protected throughout the rental period.

While it is not mandatory to check-in online before picking up your rental car, we highly recommend it for a faster and smoother experience. By completing the online check-in, you won't need to sign any documents or make payments at the counter.

However, if you opt for the GO Self-Service, online check-in is required. This ensures that all payments are made and documents are signed before your arrival, allowing us to place your keys in the self-service Key Box and enabling you to pick up your car at your convenience.

When driving a rental car in Iceland, be aware that toll fees, parking fees, and entrance fees in certain areas, national parks, and road tunnels are often charged electronically. It's crucial to monitor these charges closely and make payments as required to avoid fines or additional costs.

In the unfortunate event of a breakdown or accident, Go Car Rental Iceland offers 24/7 roadside assistance. Renters should immediately contact the provided emergency number (+354 551-1115). It's essential to ensure safety first; if the situation requires, move the vehicle to a safe location and turn on hazard lights. Always report any damages to the rental company as soon as possible.

The phone call is completely free but if you need help that requires a person to come to your location or finding a garage for you the phone call will cost 12.500 ISK.

No, sleeping in your rental car is not allowed. However, we also offer a variety of camper vans suitable for sleeping through our own line of vehicles at Go Campers.

These are ideal for those planning to camp out during their road trip. Conveniently, we operate from the same office location, allowing you to easily explore your options for a comfortable and adventurous journey.

If you go you www.gsmbensin.is, you can see up-to-date prices varying from the cheapest stations up to the most expensive ones, It's usually just a matter of a 2-3 krone per liter difference.

We also give out free Discount cards for use at N1, ÓB and Olís gas stations in Iceland.

Driving in Iceland can be challenging due to its diverse terrains and unpredictable weather. It's essential to stay updated on the latest weather and road conditions.

Go Car Rental Iceland recommends checking official websites for real-time updates. Additionally, always drive according to the conditions, reduce speed in adverse weather, and avoid driving in remote areas during severe weather warnings.

Off-road driving is strictly prohibited in Iceland to protect its delicate nature and landscapes. Driving off designated roads can cause irreversible damage to the environment and result in hefty fines. Always stick to marked roads and paths, and respect the country's nature preservation efforts.

In the event of an accident, customers are obligated to either contact the police or complete an accident report form, typically found in the glove compartment in front of the passenger seat. For the report to be valid, all essential fields must be filled out, and it should be signed by both parties involved.

In such instances, there's no need to contact the police, provided the car can still be driven and no passengers are injured. However, it's imperative to notify the rental station whenever any new damage occurs or after any collision.

We offer a variety of additional equipment for rent, including GPS devices, child seats, Wi-Fi hotspots, and Ukulele. You can select these options during the booking process to enhance your travel experience.

Yes, you can add equipment to your rental even after you have booked. Simply log in to your account at my.gocarrental.is to modify your reservation and include the desired equipment, or you can add extra equipment when you arrive.

While we strive to provide all requested equipment, availability is subject to demand. It is recommended to book any additional equipment in advance to ensure it is available for your rental period.

When you return the car, bring the rented equipment inside and give it to the staff. Ensure that all items are accounted for and returned in good condition.

For your safety, our Iceland rental cars are equipped with studded winter tires from November 1st to April 15th each year, in compliance with local regulations. Outside of these dates, the use of studded tires is not permitted on Iceland's roads. We ensure that all our rental cars are prepared for Iceland's winter conditions, so you can drive with peace of mind during your visit.

Yes, if you need extra equipment or services that are available from Go Campers but not listed on our homepage, you can inquire about adding them to your booking when you arrive. Our staff will do their best to accommodate your request based on availability.

Yes, you will receive the rental car with a full tank and you will need to return the car with a full tank. If the fuel tank is not filled, we will charge a 30€ service fee on top of the fuel charge.

To ensure a smooth return process for your car rentals Iceland, you have the option to add a pre-paid fuel service to your rental agreement. This means you can bring the car back without needing to fill it up beforehand, offering you more convenience and saving time at the end of your journey.

While you're not required to fully clean the vehicle before returning it, we appreciate it if you remove any trash. This helps us maintain high standards for the next customers. Don't worry about dirt or dust from your adventures—our professional cleaning team will handle the thorough cleaning once the car is returned. Enjoy the rugged beauty of Iceland without concern!

If you return your rental car within the first 59 minutes after the scheduled return time, there is no extra charge. However, if you exceed this 59-minute grace period, a full 24-hour rental charge will apply.

Returning your rental car typically takes around 30 minutes, including the time to complete the return process and travel to the airport with our shuttle service. However, if there are any issues such as damage to the vehicle, the return process could take up to 60 minutes. Please plan accordingly to ensure a smooth and timely return.

If you realize that you've left personal items in the car after returning it, please contact our customer service team as soon as possible. You can also fill out the form on our Lost and Found page to help us locate and secure your belongings until you can retrieve them.

Yes, you can extend your rental period if needed. Please contact our customer service team as soon as possible to arrange the extension. Additional charges may apply, and extensions are subject to vehicle availability.

You can opt for GO Self-Service during the checkout process on our website. The option is in step 2, named "Car Options," under the insurance packages. Please note that the Gold Insurance package will automatically be applied at €25 per day.

No, you must have zero excess insurance to use GO Self-Service. Therefore, the Gold Insurance package is automatically added at €25 per day.

Yes, GO Self-Service is available 24/7, allowing you to pick up or return your rental car at any time that suits you.

No, the GO Self-Service pickup location is a 3-minute walk from the airport, at Blikavöllur 2, 235 Keflavík, in the same building as the airport hotel but on the far side.

Non-self-service rental pickups are handled at our main office, which is a 5-minute drive from the airport at Fuglavík 43, 230 Reykjanesbær, and requires a shuttle bus provided by us.

Yes, you must complete the online check-in on our website 24 hours before your arrival to use GO Self-Service. If you don't complete the check-in, we won't be able to place your key in the KeyBox.

If you've already booked a non-self-service rental and would like to switch to GO Self-Service, please contact our customer support team. They will assist you in making the necessary changes to your booking and guide you through the process of opting for GO Self-Service.

On the day of your pickup, you will receive a secure access code via email. Use this code at our KeyBox, located at Blikavöllur 2, 235 Keflavík, in the same building as the airport hotel but on the far side. It's just a 3-minute walk from the airport. Retrieve your car keys from the KeyBox, find your car in the parking lot, and start your journey.

To complete the online check-in for GO Self-Service, go to my.gocarrental.is and log in to your account. In the upper right corner, you will see a box that says "check-in." Click on it and follow the prompts to provide the necessary information and sign the contract electronically. This must be done 24 hours before your arrival.

To reach the GO Self-Service office, walk straight out of the departure hall main door. Continue walking for 3 minutes, and you will see a big hotel on your right side. The office is located at Blikavöllur 2, 235 Keflavík, in the same building as the hotel but on the far side.

To return your car using GO Self-Service, park the vehicle in the designated area at Blikavöllur 2, 235 Keflavík. Place the keys in the return KeyBox located in the same building as the airport hotel but on the far side. Ensure the car is locked and all your belongings are removed before dropping off the keys.

If you prefer, you can also return the car to our main office at Fuglavík 43, 230 Reykjanesbær, where a staff member will drive you to the airport. The main office is open 24/7 from June 1st to May 30th, and from 05:00 to 20:00 during the rest of the year.

Completing the online check-in helps streamline your pick-up process, allowing you to avoid long wait times and ensuring all necessary documents are signed and payments are made before your arrival.

You should complete the online check-in at least 24 hours before your arrival to ensure a smooth and efficient pick-up process. The check-in process opens 3 days before your scheduled pickup date.

To complete the online check-in, visit my.gocarrental.is, log in to your account, and follow the prompts. You will find the check-in box in the upper right corner of the page. Provide the necessary information, sign the contract, and make any required payments.

Yes, online check-in is mandatory for Self-Service rentals. You need to sign all documents and make the necessary payments before you arrive. This ensures that we can place your keys in the self-service KeyBox, allowing you to pick up your car at your convenience.

No, online check-in is not mandatory for non Self-Service rentals. However, we highly recommend completing it to streamline your pick-up process, reduce wait times, and ensure all necessary documents are signed and payments are made before your arrival.

A booking code is a unique combination of 6 letters and numbers, such as MIR9LT. You can find it in your confirmation email. This code is required to log in to your account and complete the online check-in.

First, check if you have typed the correct booking code and email address. If you are still unable to log in, please contact us. In most cases, the issue is due to a wrongly typed email during the booking process. We will assist you in resolving the issue.

If the online check-in is not working, please try using a desktop computer, as our online check-in sometimes does not work on mobile devices. If you continue to experience issues, contact our customer service team for assistance.

For the online check-in, you will need your booking code, driver's license, and payment information. Make sure all details are accurate to ensure a smooth and efficient check-in process.

These features are added when you arrive and are not shown in the system beforehand. Rest assured, they will be included in your rental package.